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Avaya中国区副总裁李农将出席联络中心年度峰会与颁奖典礼(图)
发布时间:2009-9-4 16:11:14                 发表评论   打印本页     

呼叫中心淘人网(CC淘人网) 记者 莫子 2009年9月4日报道:记者日前从2009中国最佳联络中心与CRM评选组委员会秘书处了解到:金秋时节九月,2009中国呼叫中心与CRM产业峰会将于2009年9月27-29日在中国•成都的国际白金五星酒店世纪城天堂洲际大饭店隆重举行,峰会为期三日,期间将开展“2009中国呼叫中心外包与BPO产业CEO圆桌论坛”、”2009中国呼叫中心与CRM产业峰会”、“天府之夜-2009中国最佳联络中心与CRM颁奖典礼及文艺晚会” 、“2009中国呼叫中心产业精英俱乐部成都行“等系列活动。

Avaya中国区副总裁/应用及解决方案事业部总经理李农先生将受邀于出席于9月27-29日在中国.成都举办的本次年度盛会与颁奖典礼,并做主题为“迈向统一通信的客户联络中心”的专题演讲。

Avaya中国区副总裁/应用及解决方案事业部总经理李农

本次峰会由呼叫中心与BPO行业资讯网与中国呼叫中心与BPO产业联盟(CNCBA)、中国软件与服务外包产业联盟共同主办,成都天府软件园协办,国家工信部软件与集成电路促进中心指导,呼叫中心淘人网作为人力资源评测支持单位,代表中国唯一接轨全球最佳联络中心评选标准,为真正意义上的中国联络中心“奥斯卡”奖,众多世界500强及知名企业的管理层9月将相约中国.成都,共同见证这一极致荣耀、标杆之巅的历史时刻,世界各国的呼叫中心协会领袖纷纷与会或来电预祝此次大会盛典圆满成功。

“2009中国最佳联络中心及CRM评奖”的设立目的在于促进社会对客户关注的提升,在于提升联络中心运营管理水准,在于建立有效的行业性联络中心标准体系,最终推动联络中心产业在中国的更大更快发展。这活动将成为真正意义上的中国联络中心“奥斯卡”奖,成为业界优秀联络中心与CRM企业的舞台。这些荣誉将授予那些在过去的一年中,在联络中心和客户关系管理领域取得优异成绩的企业及人员,以表彰和感谢他们为客户服务工作所做出的贡献,同时也为他们推动整个联络中心与客户服务行业的发展给予充分的肯定。


关于Avaya:
Avaya是IP通信以及面向企业的通信网络设计、建造、部署和管理领域的全球领袖。Avaya的客户中既包括小型企业、非营利组织,也包括90%以上的“财富500强”企业以及广大美国政府机构。它们都依靠Avaya获得可靠而安全的网络,从而强化客户关系,提高产出率并最大限度地增加利润。Avaya面向企业提供智能通信解决方案,帮助其提升业务,获取市场优势。全球100多万家企业,包括90%以上的财富500强企业,采用了Avaya的IP语音通信、统一通信、联络中心和通信驱动业务流程解决方案。Avaya全球服务部为各种规模的企业提供全面的服务与支持。
Avaya在中国的北京、上海、广州、成都和大连都设有分支机构,拥有100多名员工。Avaya是中国融合通信和联络中心市场的领导者,在金融、电信、制造、公共事业等市场均取得了巨大成功。Avaya中国公司和大连市政府于2006年签订了“共建中国呼叫中心城市备忘录”,帮助将大连打造成为面向中国乃至东北亚的呼叫中心城市。同时,Avaya于2007年1月26 日成立了Avaya(大连)智能通信有限公司,作为亚太地区的软件和服务中心。
 

       
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